Customers have high expectations from service providers. When a customer calls a contact center it means they have a problem that requires quick attention, adding to the stress is the hassle of authentication. However secure authentication is a must and cannot be skipped or ignored. Contact centers are in a dilemma of having to choose between ‘good’ customer experience and security. At AGNITIO, we believe that it doesn’t have to be a choice. Contact centers can benefit from AGNITIO’s Contact Center solution that enhances customer experience without compromising security.